Terms and Conditions of Use


The following general conditions of purchase (hereinafter, the "General Conditions of Purchase") govern the purchase of products offered through the website www.esla.eu by customers of European Special Ladders SA

These General Conditions of Purchase are complemented by the General Conditions of Access and Use of the website (hereinafter, the "General Conditions") that the customer can consult through the Legal Notice of the website and which will remain accepted with the acceptance of the current General Conditions of Purchase.

The details of the store manager are:

European Special Ladders SA

Camí del Cementiri 23, Polígon Industrial Can Ribot

08319 Dosrius

NIF: A62220801

To shop at www.esla.eu, it will be necessary for the customer to register or have registered as a user of the website and accept the current General Conditions of Purchase. Acceptance of the General Conditions of Purchase will mean the express, full and unreserved acceptance of the all of the General Conditions of Purchase in the version published by European Special Ladders SA at the time of customer access.


As a customer, you declare that you are of legal age and have sufficient legal capacity to be bound by the current General Conditions of Purchase. However, you accept, expressly and without exception, that access to and use of the web store takes place under your sole and exclusive responsibility.

European Special Ladders SA reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the web store, as well as suspend access to it temporarily or permanently.


3.1 Register
If this is the first time you have accessed the online store, you will have to fill in the registration form. From now on, you will become a customer of the store. The access codes (user and password) are personal and non-transferable, and it is the customer's obligation to ensure their safekeeping, proper use and integrity. Likewise, the customer is solely responsible for the choice, loss, theft or unauthorized use of any password or identification code and the consequences that may arise from this.

In any case, the customer may make use of their rights of access and modification of their data through the options enabled on the website www.esla.eu. To delete the data you will need to contact info@esla.eu in order to proceed respecting your right, as well as our obligation to maintain tax identification data of sales. Through this option, the customer will also be able to activate / deactivate the possibility of receiving emails with information about www.esla.eu.

3.2 Products and prices
www.esla.eu guarantees the price on the day the purchase was made, regardless of the day on which the delivery is made, so that the customer can take advantage of all existing offers at the time of placing their orders, without prejudice to what , at the time of delivery, these offers are no longer valid.
www.esla.eu reserves the right to unilaterally modify, at any time and without prior notice, the prices of the products, as well as to suspend or cancel their sale temporarily or permanently.

European Special Ladders SA informs that all prices include the applicable Value Added Tax (VAT).

The purchasing system is subject to current legislation in Spain. Therefore, all sales operations will be understood to be carried out at home:

Camí del Cementiri 23, Polígon Industrial Can Ribot

08319 Dosrius

3.3 Preparation of orders

www.esla.eu guarantees the existence of all the products offered in the store, although, from time to time, it may not guarantee their availability for all customers and in the volumes they require at the time of ordering.

3.4 Forms and dates of delivery

At the time of delivery, the customer must sign the delivery receipt of the order as the order has been delivered and accepted.

European Special Ladders SA will not assume any responsibility for the delay in delivery or loss of orders when such delays or losses are not directly attributable to European Special Ladders SA or in cases of force majeure within the terms and conditions set forth in the General Conditions. of Purchase.

In the event that you pick up your order at one of the collection points enabled, you must show the receipts for the order that we have sent to your email address.

Shipping cost
Shipments will be made via courier, always with the highest quality and security of service.

The delivery date will vary depending on the availability of the product, the manufacturing deadlines, the geographical area where it must be sent and / or the management by the courier service.

Shipping costs will be applied to the total invoice and will be clearly detailed on the pages prior to the registration of orders.

If when you receive your order you are not satisfied, you have a maximum period of one week, counting from the date of receipt of the order, to make the relevant claims. Shipping and collection costs in case of return will be borne by the customer.

Returns will not be accepted from outside their original packaging, or from products that have already been used or damaged.

European Special Ladders SA undertakes to replace the defective products, after checking that the product is actually defective and that the defect is not the cause of misuse, handling or operation by the customer. The product must be returned in its original packaging and in its entirety by the customer. In the shortest possible time, European Special Ladders SA will replace the product with its means.

All these rights may be exercised, without prejudice to the provisions of Law 23/2003 of 10 July, on the sale of consumer goods.

3.5 Forms of payment

- Credit card (VISA or MasterCard) You will receive a confirmation email with the number of the transaction made.

- Bank transferYou will receive a confirmation email with the account numbers where you must make the bank transfer in the name of European Special Ladders SA

It is very important that, when making the transfer, you indicate your order number as well as the name and surname of the person registered in www.esla.eu. The order will not be considered effective and will not be delivered until European Special Ladders SA finds that the deposit has been made.

- Other payment terms
European Special Ladders SA may offer its customers payment terms different from those mentioned, with the prior agreement of both parties.

European Special Ladders SA guarantees the customer total security in their transactions, having the most current technological standards at the date of entry into operation of the web store, in terms of protocols and security services.

We inform you that the information of your orders will be saved.

3.6 Confidentiality and security

European Special Ladders SA maintains a policy of confidentiality of the data provided by its customers, committing itself to the protection of their personal data. Data protection extends to everything related to the collection and use of information provided through the website.

In this sense, European Special Ladders SA guarantees you, within the deadlines established in Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), that it will treat your personal data confidentially, as well as that the server on which this data will be stored and processed has the necessary security measures in place to prevent it from being accessed by unauthorized third parties.


European Special Ladders SA will send you by e-mail, once you have expressly accepted these General Conditions of Purchase, a justification of the contract made, with all its terms.


Force majeure, by way of example but not limitation, is understood to be: - any event that is impossible to foresee, or that is foreseen or foreseeable, would be inevitable- errors in access to the different websites - errors in the supply of electrical network or telephone

- damage caused by third parties or attacks on the portal server (virus) that affect the quality of the services and that are not attributable to European Special Ladders SA or the user

- errors in the transmission, dissemination, storage or delivery to third parties of the products and contents of the portal - problems or errors in the reception, obtaining or access to the website by these third parties - fires

- floods or earthquakes

- strikes or labor disputes or other social disorders that prevent the supply of products and, therefore, the fulfillment of the obligations accepted by European Special Ladders SA

- the scarcity or low availability of fuel or electricity

- accidents

- war conflicts

- commercial embargoes or of any kind

- blocking

- unrest

- any government provision


These General Conditions of Purchase will be interpreted and governed in accordance with Spanish law.

For any dispute arising from the existence, access, use or content of the General Conditions of Purchase, both the customer and European Special Ladders SA, expressly waiving any other jurisdiction that may apply to them, are subject to the jurisdiction and exclusive competence of the Courts and Tribunals of Barcelona.


The guarantee granted by the manufacturers of the articles and valid within the terms established by Spanish legislation.

The warranty takes effect from the date of purchase which is detailed on the invoice.

All transport costs are excluded.

The products replaced by European Special Ladders SA in terms of warranty are the sole property of you. The services provided in the guarantee do not prolong the effects of the same in time.

The warranty period begins from the date of the invoice of European Special Ladders SA, and may not be extended in any case by replacement of a fraction or component of the product (if any) in a repair or change.

Loss or damage during transport is not the responsibility of European Special Ladders SA


Improper use of a product by the customer for its use, handling or maintenance.

No damaged material will be accepted, with insufficient packaging, no packaging or with obvious signs of improper handling.

Defects and deterioration caused by water or external events, accidents, mainly electrical accidents, wear and tear and misuse are excluded from any warranty.

Acceptance of these general conditions of purchase by the customer is an indispensable and mandatory precondition for you to benefit from the service of the web store.

The customer declares, under his responsibility, to have read in full and accepted the General Conditions of Purchase and the General Conditions of Access and Use of the web store.