Terms and conditions of use


The following general purchasing conditions (hereinafter, the “General Purchase Conditions”) regulate the acquisition of the products offered through the website www.esla .eu by the clients of European Special Ladders SA

These General Purchase Conditions are complemented by the General Conditions of Access and Use of the website (hereinafter, the “General Conditions”) that the client can consult through the Legal Notice of the website and which will be accepted with the acceptance of the current General Purchase Conditions.

The details of the store manager are:

European Special Ladders SA

Camino del Cementerio 23, Polígon Industrial Can Ribot

08319 Dosrius

NIF: A62220801

To make purchases on www.esla.eu, it will be necessary for the customer to register or have registered as a user of the website and accept the current General Purchase Conditions. Acceptance of the General Purchase Conditions will mean express acceptance, full and unreserved, of the entire General Purchase Conditions in the version published by European Special Ladders SA at the time of access by the customer.


As a customer, you declare that you are of legal age and have sufficient legal capacity to be bound by the current General Purchase Conditions. However, you accept, expressly and without exception, that access and use of the web store takes place under your sole and exclusive responsibility.

European Special Ladders SA reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the web store, as well as suspend access to it temporarily or permanently.


3.1 Registration
If this is the first time you access the online store, you must complete the registration form. From that moment on, you will become a customer of the store. The access codes (username and password) are personal and non-transferable, and it is the client’s obligation to ensure their custody, good use and integrity. Likewise, the client is solely responsible for the choice, loss, theft or unauthorized use of any password or identification code and for the consequences that may arise from this.

In any case, the client You may use your rights to access and modify your data through the options enabled on the website www.esla.eu. To delete the data you must contact in order to proceed respecting your right, as well as our obligation to maintain the tax data of sales identification. Through this option, the client may also activate/deactivate the possibility of receiving emails with information about www.esla.eu.

3.2 Products and prices
www.esla.eu guarantees the price on the day the purchase was made, regardless of the day the delivery is made, so that the customer can take advantage of all the offers existing at the time to place your orders, notwithstanding the fact that, at the time of delivery, these offers are no longer valid.
www.esla.eu reserves the right to unilaterally modify, at any time and without prior notice, the prices of the products, as well as suspend or cancel its sale temporarily or permanently.

European Special Ladders SA informs that all prices include the applicable Value Added Tax (VAT).

The purchasing system is subject to current legislation in Spain. Therefore, all sales operations will be deemed to have been carried out at home:

Camino del Cementerio 23, Polígon Industrial Can Ribot

08319 Dosrius

3.3 Order preparation

www.esla.eu guarantees you the existence of all the products offered in the store although, from time to time, it may not guarantee their availability for all customers and in the volumes they require at the time of placing the order.

3.4 Delivery methods and dates

At the time of delivery, the customer must sign the order delivery receipt confirming the order has been delivered and accepted.

European Special Ladders SA will not assume any responsibility for delays in delivery or loss of orders when these delays or losses are not directly attributable to European Special Ladders SA or in cases of force majeure within the terms and conditions provided for in the General Conditions of Buys.

If you collect your order at one of the enabled collection points, you must show the order receipts that we have sent to your email address.

Shipping costs
Shipping will be made via courier, always with the highest quality and security of service.

The delivery date will vary depending on the availability of the product, manufacturing times, the geographical area to which it must be sent and/or the management by the courier service.

Shipping costs will be applied to the total invoice and will be clearly detailed on the pages prior to order registration.

Shipping costs will be applied to the total invoice and will be clearly detailed on the pages prior to order registration.

Returns outside their original packaging, or products that have already been used or damaged, will not be accepted.

European Special Ladders SA undertakes to change defective products, after verifying that the product is really defective and that the defect is not the cause of misuse, manipulation or operation by the customer. The product must be returned in its original packaging and the entire contents by the customer’s means. In the shortest possible time, European Special Ladders SA will replace the product through its own means.

All these rights may be exercised, without prejudice to the provisions of Law 23/2003 of July 10, of guarantee on the sale of consumer goods.

3.5 Payment methods

– Credit card (VISA or MasterCard) You will receive a confirmation email with the number of the transaction carried out.

– Bank transfer You will receive a confirmation email with the account numbers where you must make the bank transfer in the name of European Special Ladders SA

It is very important that, when making the transfer, you indicate your order number as well as the name and surname of the person registered at www.esla. eu. The order will not be considered effective and will not be supplied until European Special Ladders SA confirms that the payment has been made.

– Other payment conditions
European Special Ladders SA may offer its clients payment conditions other than those mentioned, subject to prior agreement between both parties.

European Special Ladders SA guarantees the client complete security in their transactions, by having the most current technological standards on the date of entry into operation of the web store, in terms of security protocols and services.

We inform you that your order information will be saved.

3.6 Confidentiality and security

3.6 Confidentiality and security

In this sense, European Special Ladders SA guarantees you, within the deadlines established in Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), that it will treat your personal data confidentially, as well as that the The server on which these data will be stored and processed has the necessary security measures to prevent access by unauthorized third parties.


European Special Ladders SA will send you by email, once these General Purchase Conditions have been expressly accepted, justification of the contract made, with all its deadlines.


Force majeure is understood to be understood, including but not limited to: – any event that is impossible to foresee, or that was foreseen or foreseeable, was inevitable – errors in accessing the different websites – errors in the supply of the electrical or telephone network

– damages caused by third parties or attacks on the portal server (virus) that affect the quality of services and that are not attributable to either European Special Ladders SA or the user

– errors in the transmission, dissemination, storage or delivery to third parties of the products and contents of the portal – problems or errors in the reception, obtaining or access to the website by these third parties – fires

– floods or earthquakes

– strikes or labor conflicts or other social disorders that prevent the supply of products and, therefore, the fulfillment of the obligations accepted by European Special Ladders SA

– the shortage or low availability of fuel or electrical energy

– accidents

– wars

– commercial embargoes or any type

– blocking

– riots

– any government provision


These General Purchase Conditions will be interpreted and governed in accordance with Spanish legislation.

For any dispute arising from the existence, access, use or content of the General Purchase Conditions, both the client and European Special Ladders SA, expressly waiving any other jurisdiction that may apply to them, submit to the exclusive jurisdiction and competence of the Courts and Tribunals of Barcelona.


The guarantee granted by the manufacturers of the articles and valid within the deadlines established by Spanish legislation.

The warranty will come into effect from the date of purchase detailed on the invoice.

All costs derived from transportation are excluded.

Products replaced by European Special Ladders SA under the terms of warranty are its exclusive property. The services provided under the guarantee do not extend the effects of the guarantee in time.

The warranty period begins from the date of the invoice from European Special Ladders SA, and cannot be extended in any case by replacement of a fraction or component of the product (if any) in a repair or exchange.

Loss or deterioration during transport is not the responsibility of European Special Ladders SA


The incorrect use of its use, manipulation or maintenance by the customer of a product.

No damaged material, with insufficient packaging, without packaging or with obvious signs of incorrect handling will be accepted.

Defects and deterioration caused by water or external events, accidents, mainly electrical accidents, due to wear and tear and improper use are excluded from any guarantee.

The acceptance of these general conditions of purchase by the customer is essential and mandatory precondition for you to benefit from the web store service.

The client declares, under his/her responsibility, to have fully read and accepted the General Purchase Conditions and the General Conditions of Access and Use of the web store.

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